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Delivery & Collection

You can get your Mental Munchies with a range of flexible delivery or collection options. 

Available Delivery Services

Same Day Delivery Information

If you’ve placed an order with our same day delivery service (rapid delivery) we’ll dispatch and deliver your order the very same day. This service is restricted to delivery addresses within 15-miles of our warehouse in Glasgow (G40 2DD). Minimum spend threshold of £15 and order cut-off time of 6pm applies. Any orders placed after 5pm will be delivered the next day. These orders can be paid by cash on delivery.

This service is available 7-days a week, chargeable from £2.50 to £5 depending on your location. 

Orders over £20 are delivered for free

Click & Collect Information

Our Click & Collect service is a convenient way for you to get your online order quick from our warehouse. Simply select this service at the checkout and we’ll email or text you when your order is ready to picked up. This service is free of charge for all orders and available 7-days a week. You’ll need to bring along the card used for the transaction and either your confirmation SMS or email. (no need to print, save the trees!). You can even pay with cash on collection even if you’ve used an online discount code. 

We aim to have your collection order ready within 1-hour during normal office hours however this can vary during peak times. 

Postal Delivery Information

We offer a range of postal options throughout the UK using Royal Mail, DPD and Parcelforce with delivery made Monday to Friday. These vary depending on the weight of your order and your delivery location and start from £3.95. Enter your postcode at the checkout to check the most recent rates. All orders received before 1pm will be dispatched the same day. 

Our DPD postal rates are dispatched 7-days a week, next day is £6.95 if the delivery day is a weekday and £7.95 if it will land on the weekend – mainland UK only.

Our Royal Mail postal services are dispatched Monday to Friday, any orders placed after 1pm on a Friday will be dispatched on a Monday morning with priority. 

Our Royal Mail rates have a min basket spend of £15 and restricted to 2kg on tracked 48 and 4kg on tracked 24. If you are unsure enter your details at the checkout and available options will load to view.

All of our postal services are tracked from dispatch to your door. 3

Frequently Asked Questions

We delivery from and in the UK.

Our same day delivery service is restricted to those within 20-miles of our Glasgow store. 

Enter your postcode at the checkout for options.

Login to My Account to check the current status of your order, if your order has already been dispatched we can not action any updates. 

Contact us at [email protected]

Login to My Account to check the current status of your order. If your order has not been dispatched already you can simply place another order with your additions, select click and collect and drop us a message. 

 

If you have selected click & collect for your order we’ll send you a confirmation email or SMS when we have it ready for you. This is usually around 1-hour after purchase during opening times. If you think your collection order is overdue then get in touch. 

If you selected a tracked option at the checkout we’ll email or text your tracking information. 

For economy postal methods, if you think your order is overdue please wait a few days before contacting us.

We’ll need some information from you including photographs of the packaging and the delivery note enclosed in your order. 

We will only consider claims of orders that have been delivered in the last 48-hours.

You can make a claim online

If you think your order is excessively late we’ll need to make a claim on your behalf with the carrier. 

Make your claim online.

If you are unhappy with your order you can return it to us for a refund. Our address is 9 Hyndland Street, Partick, Glasgow, G11 5QE.

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